Legal & Privacy

Effective date: October 30, 2026

Last updated: October 30, 2026

Umbrella Operations LLC ("Umbrella Operations," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit umbrella-ops.com, request or receive our inspection and consulting services, communicate with us, or use the UmbrellaInspect application and related services (collectively, the "Services").

1. Scope

This policy applies to:

• Our website, contact forms, scheduling tools, and client communications.
• Residential, commercial, property-condition, insurance, roof, interior, ladder-assist, code-compliance, ADU, whole-home repair, and other inspection or consulting services we provide.
• UmbrellaInspect, an application that allows authorized users to capture, upload, organize, and use artificial intelligence to help analyze photos and videos taken in the field.

This policy does not apply to third-party websites, applications, or services that have their own privacy policies.

2. Information We Collect

The information we collect depends on how you use the Services.

A. Contact and account information

We may collect your name, business or organization, mailing address, email address, telephone number, username, account credentials, and communication preferences.

B. Inspection and property information

When you request or receive inspection services, we may collect property addresses, parcel or project information, access instructions, property conditions, occupancy-related information, inspection notes, measurements, sketches, reports, repair information, permit or public-record information, signatures, and communications involving the inspection.

C. Photos, videos, audio, and field content

Our inspection services and UmbrellaInspect may collect photos, videos, audio, annotations, descriptions, prompts, measurements, and other content submitted by a user ("Field Content"). Field Content may depict a property, building components, equipment, damage, personal property, people, vehicles, documents, or other details visible or audible at the inspection location.

Files may also contain metadata such as the date and time captured, device information, file information, and location data if location services or location tagging were enabled on the device.

D. AI analysis information

UmbrellaInspect may process Field Content, user instructions, inspection notes, and related project information to generate observations, classifications, summaries, suggested findings, or other AI-assisted results. We may also collect user corrections and feedback about those results.

AI-generated results may be incomplete, inaccurate, or inappropriate for a particular situation. They are decision-support tools and do not replace a qualified inspection, professional judgment, testing, engineering, legal advice, or an authority having jurisdiction. We do not use UmbrellaInspect to make solely automated decisions that produce legal or similarly significant effects about individuals.

E. Transaction information

We may collect service selections, estimates, invoices, payment status, and transaction records. Payment-card information may be processed directly by a payment provider; we generally do not retain complete payment-card numbers.

F. Device, website, and usage information

We may automatically collect IP address, browser type, device and operating-system information, app version, pages or features used, timestamps, referring pages, crash data, diagnostic logs, and approximate location derived from an IP address. We may use cookies or similar technologies to operate the website, remember preferences, measure performance, and help protect the Services.

G. Information from other sources

We may receive information from property owners, clients, contractors, insurers, property managers, government or public records, referral partners, service providers, or other authorized users involved in a project.

3. How We Use Information

We may use personal information to:

• Provide, schedule, document, and bill for inspection and consulting services.
• Create inspection reports, assessments, sketches, checklists, declarations, and other client deliverables.
• Operate UmbrellaInspect and provide AI-assisted photo and video analysis.
• Communicate with clients, users, property representatives, and authorized recipients.
• Maintain accounts, authenticate users, provide support, and respond to requests.
• Improve the safety, reliability, accessibility, and performance of our Services.
• Detect errors, misuse, fraud, security incidents, or unlawful activity.
• Comply with contracts, professional obligations, laws, court orders, and valid government requests.
• Establish, exercise, or defend legal claims.

We limit collection, use, and retention to what is reasonably necessary and proportionate for the purposes described in this policy.

4. AI Processing and Field Content

UmbrellaInspect may transmit Field Content and related instructions to cloud-hosting, storage, and AI service providers acting on our behalf. Those providers may process the content to return an analysis, maintain security, prevent abuse, or provide technical support, subject to their contractual obligations and applicable law.

AI results may be reviewed, corrected, supplemented, or rejected by an authorized user or inspector. A user should independently verify any finding that may affect health, safety, repair decisions, insurance, permitting, code compliance, or financial obligations.

5. Your Responsibilities When Submitting Field Content

You must have the authority and any required permission to capture, upload, and ask us to process Field Content. When reasonably possible, avoid recording uninvolved individuals, children, private conversations, identification documents, financial records, medical information, access codes, or other information that is not necessary for the inspection.

You are responsible for complying with applicable notice, consent, privacy, surveillance, and recording laws at the property. Do not use UmbrellaInspect for unlawful surveillance or to analyze content you are not authorized to possess or process.

6. How We Disclose Information

We may disclose personal information to:

• Service providers: Companies that provide hosting, secure storage, AI processing, analytics, communications, scheduling, payment processing, customer support, and cybersecurity services on our behalf.
• Clients and authorized recipients: Property owners, insurers, property managers, contractors, government agencies, or other persons when directed or authorized by the client or user, or when reasonably necessary to perform the requested service.
• Professional advisers: Attorneys, accountants, insurers, consultants, and other advisers subject to appropriate confidentiality obligations.
• Legal and safety recipients: Courts, regulators, law enforcement, emergency responders, or other parties when we reasonably believe disclosure is required by law or necessary to protect rights, property, safety, or the integrity of the Services.
• Business transaction recipients: Parties involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business, subject to appropriate safeguards.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising. We do not publicly disclose Field Content unless an authorized user directs us to do so or disclosure is legally required.

7. Retention

We retain information only as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining inspection and business records, meeting contractual or professional obligations, resolving disputes, protecting the Services, and complying with law.

Retention depends on the type of information and the circumstances:

• Account and contact information is generally retained while an account or business relationship remains active and afterward as needed for legal, security, and recordkeeping purposes.
• Inspection files, Field Content, reports, and AI results are retained for the applicable project or client-record period, unless deleted sooner at the direction of an authorized client or user or retained longer because of a legal obligation, dispute, safety matter, or litigation hold.
• Transaction records are retained for tax, accounting, fraud-prevention, and legal requirements.
• Technical logs and diagnostic information are retained for a limited period appropriate to security, troubleshooting, and system performance.
• Backup copies may remain for a limited period after deletion until overwritten or isolated from ordinary use.

When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include access controls, authentication, encryption in transit, vendor oversight, secure storage, logging, and personnel or contractor confidentiality requirements, as appropriate.

No method of transmission or storage is completely secure. Please use a strong, unique password, protect your device, and promptly notify us if you suspect unauthorized access to an account or project.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to or a copy of personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request information about the categories, sources, purposes, and recipients of personal information.

rsonal information.

- Request deletion of personal information.

- Request information about the categories, sources, purposes, and recipients of personal information.

- Withdraw consent where processing is based on consent.

- Object to or request restriction of certain processing.

- Receive portable information where required by law.

- Appeal a decision concerning a privacy request where applicable.

- Not receive discriminatory treatment for exercising a privacy right.

You may also manage camera, microphone, photo-library, and location permissions in your device settings. Disabling a permission may prevent certain app features from working.

To submit a privacy request, email **UmbrellaOperationsInc@gmail.com** with the subject line **Privacy Request**. Describe your request and the Service, account, inspection, or property involved. We may need to verify your identity and authority before responding. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

10. California Privacy Notice

This section supplements the rest of this policy for California residents. To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), applies to Umbrella Operations and the information at issue, California residents may exercise the rights to know, access, correct, delete, and obtain information about our collection, use, and disclosure of personal information, subject to statutory exceptions.

During the preceding 12 months, we may have collected the categories described in Section 2, including identifiers; customer records; commercial information; internet or electronic activity; geolocation information; audio, electronic, visual, or similar information; professional or employment-related information; and inferences generated through AI-assisted analysis. Some Field Content or account information may qualify as sensitive personal information when it reveals precise geolocation, account credentials, or other information classified as sensitive under California law.

We collect these categories from users, clients, devices, inspection locations, authorized third parties, service providers, and public sources. We use and disclose them for the business and commercial purposes described in Sections 3 and 6. We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law without providing any required right to limit.

We do not sell personal information or share it for cross-context behavioral advertising, including personal information of consumers we know are under 16 years old. If our practices change, we will update this policy and provide legally required opt-out methods. Where legally required, we recognize valid opt-out preference signals, such as Global Privacy Control.

We will respond to verifiable requests within the time required by applicable law. California residents may contact the California Privacy Protection Agency or the California Attorney General for additional information about privacy rights.

11. Cookies and Browser Controls

You can adjust browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled. Because there is not a uniform industry standard for browser "Do Not Track" signals, our website may not respond to them. We honor legally recognized opt-out preference signals where required.

12. Children's Privacy

The Services are intended for adults and business or professional use. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

13. Third-Party Services and Links

The Services may link to or integrate with third-party websites, app stores, maps, payment services, or other tools. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

14. Changes to This Policy

We may update this policy to reflect changes in our Services, technology, vendors, or legal obligations. We will post the revised policy with a new "Last updated" date and provide additional notice when required by law.

15. Contact Us

For questions, privacy requests, or concerns, contact:

Umbrella Operations LLC

San Diego, California  

Email: UmbrellaOperationsInc@gmail.com 

Website: www.Umbrella-Ops.com